Refund policy

At Pacific Filter Company (PFC), we want every purchase to be a good experience. That's why we keep a clear, straightforward exchange and return policy.

When do we accept a return or exchange?

We accept returns or exchanges only in the following cases:

• The product does not fit or is not compatible with the customer's system.
• The product arrives with a manufacturing defect.
• The product shows obvious, visible damage, and it can be verified that the damage was not caused by misuse or mishandling by the customer.

We do not accept returns due to a change of mind, or for products that show signs of misuse, tampering, or lack of maintenance.

Warranty

All of our filters (the outer units) come with a 1-year warranty against manufacturing defects.

Time limit for requests

The customer has 30 calendar days from the date the product is received to request an exchange or return under the terms above.

Shipping costs

• If the return is due to a manufacturing defect or confirmed damage, PFC covers the shipping costs for both the return and the replacement.
• If the return is because the product does not fit or is not compatible, shipping costs are the customer's responsibility, unless otherwise agreed.

How to request a return or exchange

1. Write to us at info@pacificfiltercompany.com or at +507 6791-4006, including your order number and a brief description of the problem.

2. Send photos or a video showing the defect, the damage, or the compatibility issue.

3. Our team will review your case and give you instructions for the exchange or return.

 

Email: info@pacificfiltercompany.com
Phone: +507 6791-4006

Last updated: September 2026